Tech Support Ticket Log Generator

This is the printable ticket log. You can edit directly here or use the "Details" tab.

User reports inability to connect to the office VPN from remote location. Error message "Connection timed out" appears after 30 seconds. Internet connection is stable. 1. Verified user internet connection (OK). 2. Checked VPN credentials (OK). 3. Reinstalled VPN client driver. 4. Issue persisted. Escalate to Network Admin.