Support Resource Planning Dashboard Support Resource Planning Dashboard Dashboard Capacity Plan Hiring Plan Data Configuration Resource Overview (Next Quarter) Agent Capacity (Tickets)0 Required Headcount 0 Current Headcount0 Headcount Variance0 Ticket Forecast vs. Agent Capacity Headcount: Required vs. Current Download PDF Summary Detailed Capacity Plan Month Forecasted Tickets Required Agent Hours Available Agent Hours Surplus / Deficit (Hours) Hiring Plan Month Required Headcount Current Headcount New Hires Needed Hiring Status Update Planning Assumptions Avg. Handle Time (minutes per ticket) Agent Working Hours (per month) Update Assumptions Add Monthly Ticket Forecast Add/Update Forecast Previous Next
