`;
attachStep2Listeners();
};
const createChecklistItem = (id, label, isToggle = false) => `
`;
const attachStep2Listeners = () => {
const updateCheck = (id, checked) => resolutionState.checks[id] = checked;
document.getElementById('checkedDeliveryArea').addEventListener('change', e => updateCheck('checkedDeliveryArea', e.target.checked));
document.getElementById('checkedNeighbors').addEventListener('change', e => updateCheck('checkedNeighbors', e.target.checked));
document.getElementById('checkedBuildingMgmt').addEventListener('change', e => updateCheck('checkedBuildingMgmt', e.target.checked));
document.getElementById('isApartment').addEventListener('change', e => {
updateCheck('isApartment', e.target.checked);
document.getElementById('apartment-check-container').classList.toggle('hidden', !e.target.checked);
});
};
const renderStep3 = () => {
const content = document.getElementById('content-step3');
if (!content) return;
const actionPlanHtml = resolutionState.actionPlan.map(step => `
`).join('');
content.innerHTML = `
`;
document.getElementById('download-pdf-btn').addEventListener('click', generatePdf);
lucide.createIcons();
};
const renderStep4 = () => {
const content = document.getElementById('content-step4');
if (!content) return;
const sellerBody = `I am writing about my order, #${resolutionState.orderId}. The tracking information states it was delivered on ${resolutionState.lastSeenDate}, but I have not received it. I have already checked around my property and with my neighbors.\n\nPlease provide an update on its location or advise on the next steps for a replacement or refund.\n\nThank you,`;
const carrierBody = `I am filing a claim for a lost package.\n\nOrder/Tracking ID: ${resolutionState.orderId}\nStatus: Marked as delivered on ${resolutionState.lastSeenDate}\n\nDespite the delivery confirmation, I have not received this package. I have already checked with the seller and my neighbors. Please initiate a formal trace for this shipment.\n\nThank you,`;
content.innerHTML = `
`;
};
const createTemplateCard = (title, to, subject, body) => `
`;
const generatePdf = () => {
loadingOverlay.style.display = 'flex';
const { jsPDF } = window.jspdf;
const pdfContent = document.getElementById('pdf-content-area');
const pdfHeader = document.getElementById('pdf-header');
document.getElementById('pdf-generated-date').textContent = new Date().toLocaleDateString('en-US');
pdfHeader.classList.remove('hidden');
html2canvas(pdfContent, { scale: 2, useCORS: true, logging: false })
.then(canvas => {
pdfHeader.classList.add('hidden');
const imgData = canvas.toDataURL('image/jpeg', 0.95);
const pdf = new jsPDF({ orientation: 'portrait', unit: 'px', format: 'a4' });
const pdfWidth = pdf.internal.pageSize.getWidth();
const pageMargin = 40;
const contentWidth = pdfWidth - (pageMargin * 2);
const imgProps = pdf.getImageProperties(imgData);
const imgHeight = (imgProps.height * contentWidth) / imgProps.width;
pdf.addImage(imgData, 'JPEG', pageMargin, pageMargin, contentWidth, imgHeight);
pdf.save(`Resolution_Plan_${resolutionState.orderId}.pdf`);
loadingOverlay.style.display = 'none';
}).catch(err => {
console.error("PDF generation failed:", err);
pdfHeader.classList.add('hidden');
loadingOverlay.style.display = 'none';
alert('An error occurred generating the PDF.');
});
};
// --- TAB NAVIGATION & INITIALIZATION ---
const initializeTabs = () => {
const tabsContainer = document.getElementById('tabs-container');
const prevTabBtn = document.getElementById('prev-tab-btn');
const nextTabBtn = document.getElementById('next-tab-btn');
let activeTabIndex = 0;
const tabs = [
{ name: '1. Info', id: 'step1', renderer: renderStep1 },
{ name: '2. Checks', id: 'step2', renderer: renderStep2 },
{ name: '3. Action Plan', id: 'step3', renderer: renderStep3 },
{ name: '4. Templates', id: 'step4', renderer: renderStep4 }
];
tabsContainer.innerHTML = tabs.map(t => ``).join('');
mainContent.innerHTML = tabs.map(t => ``).join('');
const tabButtons = tabsContainer.querySelectorAll('.tab-btn');
const tabContents = mainContent.querySelectorAll('.tab-content');
const switchTab = (index) => {
activeTabIndex = index;
// Special logic: generate plan when moving to step 3
if (tabs[index].id === 'step3') {
generateActionPlan();
renderStep3(); // Re-render with the new plan
}
if(tabs[index].id === 'step4'){
renderStep4();
}
tabButtons.forEach((btn, i) => btn.classList.toggle('active', i === index));
tabContents.forEach((content, i) => content.classList.toggle('hidden', i !== index));
prevTabBtn.disabled = activeTabIndex === 0;
nextTabBtn.disabled = activeTabIndex === tabs.length - 1;
};
tabButtons.forEach((btn, index) => btn.addEventListener('click', () => switchTab(index)));
prevTabBtn.addEventListener('click', () => { if (activeTabIndex > 0) switchTab(activeTabIndex - 1); });
nextTabBtn.addEventListener('click', () => { if (activeTabIndex < tabs.length - 1) switchTab(activeTabIndex + 1); });
tabs.forEach(t => t.renderer());
switchTab(0);
};
initializeTabs();
});
${step.title}
${step.details}
Lost Package Resolution Plan
For Order: ${resolutionState.orderId} | Generated on:
Step 3: Your Action Plan
Follow these steps in order to resolve the issue.
${actionPlanHtml}
Step 4: Communication Templates
${createTemplateCard('Template: Contacting the Seller', resolutionState.sellerContact, `Regarding Lost Order #${resolutionState.orderId}`, sellerBody)}
${createTemplateCard('Template: Contacting the Carrier', 'Carrier Claim Department', `Claim for Lost Package #${resolutionState.orderId}`, carrierBody)}
${title}
To: ${to}
Subject: ${subject}
