ITIL Dashboard

ITIL Process Dashboard

Key Metrics (Last 30 Days)

0 hrs

Month

Incidents (Critical)

Incidents (High)

Incidents (Medium)

Incidents (Low)

Total Resolution Time (hrs)

Resolved on First Contact

Successful Changes

Failed Changes

Emergency Changes

SLA Compliance (%)

Month	Total Incidents	FCR %	Change Success %	SLA %	Action