1. INTRODUCTION & WARM-UP (5 min)

1. Welcome and Logistics: (Moderator script placeholder)
2. Icebreaker: Ask participants to share one thing they use their current banking app for daily.

2. MODULE A: INITIAL REACTIONS (15 min)

Goal: Capture immediate, top-of-mind feedback on the new features.

2. Prompt: Why do you feel that way? (Probe for specific examples)

3. MODULE B: DEEP DIVE - USABILITY (40 min)

Goal: Observe and discuss practical interaction with the app features.

1. "Now, please try to complete a money transfer to an external account. Which steps felt most intuitive?"
2. "How would you improve the budgeting visualization tool?"
3. "If you had to rate the overall security feeling of the new app (1-10), what would it be, and why?"

4. CONCLUSION & WRAP-UP (10 min)

1. Final Thoughts: "If you could change one thing about the entire app, what would it be?"
2. Thank You and Incentives.