First Response Time (FRT) Dashboard First Response Time (FRT) Dashboard Analyzing Support Ticket Responsiveness Dashboard Detailed Log Data Configuration Avg. FRT (Mins) 0 SLA Met 0% Total Tickets 0 Busiest Hour N/A Average FRT by Day Tickets by Hour of Day Download Dashboard as PDF Detailed Ticket Log Ticket ID Created Responded Agent FRT (Mins) Service Level Agreement (SLA) FRT SLA (in minutes) Ticket Data Log Format: `TicketID,Created(YYYY-MM-DD HH:MM),Responded(YYYY-MM-DD HH:MM),AgentName` T001,2025-06-30 09:05,2025-06-30 09:25,Alice T002,2025-06-30 09:15,2025-06-30 10:30,Bob T003,2025-06-30 09:30,2025-06-30 09:45,Charlie T004,2025-06-30 10:02,2025-06-30 10:15,Alice T005,2025-06-29 14:20,2025-06-29 14:55,Bob T006,2025-06-29 15:00,2025-06-29 15:25,Charlie T007,2025-06-28 11:10,2025-06-28 11:20,Alice T008,2025-06-28 11:30,2025-06-28 12:45,Bob Update Dashboard Previous Next
