Debt Collection Law Compliance Audit Debt Collection Law Compliance Audit Audit your collection practices against major US debt collection laws. 1. Collector Info 2. Communications 3. Disclosures 4. Audit Summary Collector Information What is your role in the collection process? Third-Party Collector (collecting on behalf of others) First-Party Collector (collecting your own debts) Company Name (for PDF report) Communication Practices Audit Answer "Yes" to any question that describes a practice that occurs at your organization. Do you contact debtors before 8 a.m. or after 9 p.m. in their local time zone? Do you contact debtors at their place of employment after being told not to? Do you discuss the debt with third parties (e.g., family, neighbors)? Do you use an auto-dialer (ATDS) to call cell numbers without prior consent? Do you use harassing, oppressive, or abusive language or behavior? Disclosures & Dispute Handling Answer "No" to any question where your organization fails to meet the described practice. Do you provide a validation notice within 5 days of initial communication? If a debt is disputed in writing, do you cease collection until it is verified? Are all representations of debt amount, character, or legal status accurate? Do you avoid threatening actions that cannot or will not be taken (e.g., lawsuit, arrest)? Compliance Audit Summary Review the audit summary. You can download a copy for your records. Download PDF Generating PDF... Previous Next
