Customer Touchpoint Analysis Dashboard
Current Touchpoint Overview
Key Touchpoint Metrics
Total Touchpoints (Last 30 Days)
500
Avg. Touchpoints per Customer
5.0
Most Common Channel
Website
Touchpoint Breakdown by Channel (%)
| Channel | Percentage |
|---|---|
| Website Visits | 40% |
| Email Interactions | 25% |
| Phone Calls | 15% |
| Social Media | 10% |
| In-person/Other | 10% |
Touchpoint Effectiveness
Avg. Satisfaction per Touchpoint (1-5):
4.0
Resolution Rate (Support Touchpoints) (%):
90%
Touchpoints by Journey Stage (%)
| Stage | Percentage |
|---|---|
| Awareness | 20% |
| Consideration | 30% |
| Purchase | 25% |
| Retention | 25% |
Touchpoint Volume Trend (Last 3 Months)
| Month | Total Touchpoints |
|---|---|
| Current Month | 500 |
| Last Month | 480 |
| Two Months Ago | 450 |
Configure Touchpoint Data
Adjust the values below to update the dashboard. Percentages should sum to 100% within each category.
Key Touchpoint Metrics
Touchpoint Breakdown by Channel (%)
Sum must be 100%.
Touchpoint Effectiveness
Touchpoints by Journey Stage (%)
Sum must be 100%.