Agent Coaching Dashboard 1. Data Input 2. Team Overview 3. Agent Drill-Down 4. Customization Agents (CSV) Performance Data (CSV) QA Reviews (CSV) Coaching Log (CSV) Goals (CSV) Build Coaching Dashboard Total Agents0 Team Avg CSAT0% Team Avg QA Score0% Team Avg Handle Time0s Top 5 Agents (by QA Score) Team QA Score Distribution Select Agent: Select an agent to see their detailed performance. Manage Coaching Topics Add Manage Goal Statuses Add
