Support Training Effectiveness Dashboard Support Training Effectiveness Dashboard Dashboard Data Configuration Post-Training CSAT 0% FCR Change -- Handle Time Reduction -- Most Improved Agent -- CSAT vs. Handle Time (Post-Training) FCR Pre- vs. Post-Training Download Report as PDF Add or edit agent performance data pre- and post-training. Agent Name Pre-Training Post-Training Action CSAT (%) FCR (%) Handle Time (min) CSAT (%) FCR (%) Handle Time (min) Add Agent Update Dashboard ← Previous Next →
