Support Efficiency Dashboard
Analyzing agent productivity, costs, and automation impact.
Tickets per Agent/Month
Cost per Resolution
Automation Rate
Avg. First Response Time
Productivity: Tickets Resolved vs. Agent Headcount
Resolution Time Distribution
Detailed Efficiency Metrics
First Contact Resolution (FCR) by Channel
Tickets Resolved per Agent per Day
Cost & Automation Analysis
Cost per Resolution by Channel
Automated vs. Manual Resolutions
Customize Efficiency Data
Enter your support efficiency metrics below. Changes will be reflected automatically.
Monthly Metrics
Channel & Resolution Data
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