Customer Sentiment Dashboard
Current Customer Sentiment Overview
Overall Sentiment Score (0-100)
Higher score indicates more positive sentiment.
Sentiment Breakdown (%)
Positive
60%
Neutral
25%
Negative
15%
Sentiment by Channel (Average Score 0-100)
| Channel | Average Score |
|---|---|
| Social Media | 70 |
| Support Tickets | 80 |
| Product Reviews | 85 |
| Customer Surveys | 78 |
Top Keywords/Topics
Positive:
- Easy to use
- Great support
- Value for money
Negative:
- Buggy software
- Slow response
- Missing feature
Sentiment Score Trend (Average Score)
| Quarter | Average Score |
|---|---|
| Q1 Current Year | 75 |
| Q4 Last Year | 72 |
| Q3 Last Year | 68 |
Configure Customer Sentiment Data
Adjust the values below to update the dashboard.
Overall Sentiment Score (0-100)
Sentiment Breakdown (%)
Ensure the sum of percentages equals 100%.