CES Score (1-7)
${displayCES.textContent}
Total Support Tickets
${displayTotalTickets.textContent}
Avg. Resolution Time
${displayAvgResolutionTime.textContent}
First Contact Resolution Rate
${displayFCRRate.textContent}
Positive Feedback
${displayPositiveFeedback.textContent}
Negative Feedback
${displayNegativeFeedback.textContent}
Overall Sentiment
${displayOverallSentiment.textContent}
